The Appeals process is to ensure that if you are not satisfied with the outcome of an assessment decision you have the right to appeal against the decision that has been made. You will be assessed by criteria published via the awarding organisation Focus Awards, you can find this criteria on their website. http://www.focusawards.co.uk.

All Assessors will be qualified in the required assessment area.

Should you feel it necessary to appeal against any decision that has been made then you should follow the appeals procedure as detailed: Appeals Procedure

Stage 1

All appeals should be initially directed to the assessor and should be made within one week of the initial assessment. The assessor will then respond to the appeal within 10 working days.

Stage 2

If you do not agree with the outcome detailed in stage 1, then you send details of your appeal to etutor@origym.co.uk where it will be reviewed by a senior member of the tutoring team who will again take a look at your appeal and the decision of the assessor before returning to you within 10 working days of acknowledgement of your email.

Stage 3

Should you still be dissatisfied with the response of a senior member of the team, then upon receipt of the decision from stage 2, you should further submit your appeal to the Head of the Tutoring Department. They will then review all the information in respect of your appeal and return to you within 10 working days.

If following the review by the original assessor, a senior member of the tutoring team and the head of the department you feel the appeal still has not been dealt with then you can request that the matter be looked into by OriGym’s internal Quality Assurance team.

You should send all information over to the team to allow them to investigate and return to you within 10 working days.

The result of the appeal will be made known in writing to the parties concerned, together with any correspondence with the awarding body. A written record of the appeal will be kept and made available to Focus Awards at their request.